1 . Returning Goods
1.1 For the avoidance of doubt the Products are not supplied on a sale or return basis.
1.2 In the instance that we agree Products can be returned you must first obtain a Goods Return Authorisation Number (GRAN) from Leigh Timber BEFORE returning the Products. To obtain a GRAN from Leigh Timber please call 01702 711366. The GRAN must be clearly visible on the outside of the return packaging. We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
1.3 Please note we do not cover the costs of returning Products. All returned Products should be returned unused, and with all fittings and guarantees enclosed. We reserve the right to impose an administration charge on all Products returned. We also reserve the right to impose a restocking fee for large Products returned.1308919v2
1.4 All returned Products should be unused in original packaging, and include all fittings & parts intact and unused. We reserve the right to make a charge back to you if returned Products come back to us damaged in transit, due to non-compliance.
Speed of delivery
All orders placed online will be supplied within 7 working days from receipt of order (subject receipt of payment and may also be dependant on cleared funds). In principle, deliveries of orders of ‘Q-Deck’s best value’ items and other items available from stock only, will be made within 5 working days or sooner (subject receipt of payment and may also be dependant on cleared funds).
Free delivery on orders over £500* - up to a certain distance Free delivery applies to any order for products exceeding a total value of £500 (excluding VAT) within 10 miles by road.
Efficient delivery/ Local service
The fact that some of our products come in long length and are heavy, makes it relatively expensive to deliver them over long distances. As your local Timber & Builders Merchant and Q-Deck Online Partner the cost of delivery can be kept to a minimum for you. Because we have good local knowledge and experience of making regular local deliveries we can provide you with a personal level of service hub operates cannot. Being local to you also makes it easier to sort out any issues you may have such as needing extra materials that you may have inadvertently under ordered in the first instance.
Further Delivery information
Delivery arrangements may be made for a certain date within business hours only (in principle 08:00hrs to 17:00hrs Mon to Fri, 08.00 hrs to 12.45hrs Sat).
i) We offer roadside delivery only. It is worth considering where heavy goods are involved that you may require some help once the goods have been dropped.
ii) Please also make a note at time of ordering if there are any restricted access issues to your address - as alternative arrangements may need to be made. Typically deliveries are on 10 tonne heavy goods vehicles that can be up to are 24' long and 9' wide. On exceptional occasions deliveries may be made on 25 tonne heavy goods vehicles that can be up to are 40' long and 9' wide.
iii) We may be able to deliver beyond 10 miles by road, as defined above. You may request a quote for a delivery within our shopping cart via the “Additional Information” area but it may be wise to contact us for a delivery price before submitting your order online - as it may not always be economical to deliver over far reaching distances.
iv) Please ensure your contact information is correct and that there is at least one telephone number we may contact you on to finalise delivery arrangements. v) You may contact us regarding any of the points above or any other concerns you may have via the telephone number 01702 711366.